How to Simplify eCommerce Payments with CardPointe Integration
Client Portfolio
One of our customers is a USA-based Consumer Electronics and Computer Retailer company. They are suppliers of cell phone and telecommunication equipment to various businesses.
Requirement
The American client wanted to integrate the CardPointe system with their eCommerce website. They were looking at expediting the order process and ensuring speed payment while using credit cards. CardPointe is a secured credit card handling option offered by CardConnect, a powerful payment processing platform.
Problem Statement
Our client wanted to integrate the CardPointe payment platform with their SuiteCommerce website. They were seeking a secure integration to streamline the credit card payment method. They identified that the manual payment processing was not only time-consuming but also prone to errors. The firm needed a solution to automate this crucial aspect of their business.
What We Suggested
To address the client’s requirements, we developed a custom solution. It involved integrating CardPointe with eCommerce and NetSuite for the entire process. Our solution involved the following steps:
1. Extension in NetSuite: We developed a custom extension in NetSuite. This seamlessly integrated the CardPointe payment platform with the eCommerce website.
2. Automated Payment Link Generation: Our custom extension automatically generates a unique payment link. This happens when someone creates a sales order in NetSuite.
3. User-Friendly Transaction Process: Every credit card payment during checkout triggers the payment link. CardPointe securely processes the payment transaction ensuring data security.
4. Order Status Update and Invoice Creation: The system automatically updates the sales order status. This happens each time after a successful payment.
Customer Success
Earlier, the client had to manually handle payment processing by contacting the personnel concerned. This led to inordinate delays in order fulfillment. With the CardPointe integration, the client experienced significant improvements such as:
• Payment Automation: The automated system reduced the time and effort required to process payments. This allowed the client to focus on other core business activities.
• Accuracy: This integration virtually removed all manual errors in payment. It enhanced customer trust, and satisfaction to unprecedented levels.
• Customer Experience: Their clients experienced a smoother and more secure payment process, leading to higher customer satisfaction and loyalty. After each successful payment, the system sends a ‘thank you’ message to the customer via email. This confirms the success of the order payment.
Key Achievements:
•40% reduction in payment processing time
•Complete elimination of the manual payment process
Way Forward
The CardPointe-SuiteCommerce integration helped the client to successfully simplify their payment processing. They were able to streamline order fulfillment.
This led to a more efficient and customer-centric eCommerce operation. Jobin & Jismi is here to help you with any changes you need, be it big or small.
We provide you with support that is perfectly suited to your needs.
