Supply Chain Revamping: How NetSuite-Maersk WMS Integration Won?
Client Portfolio
One of our Middle Eastern clients is a prominent health and beauty service provider. The client is a pioneer in the industry providing innovative business solutions since 1991 to renowned brands.
Requirement
The Middle Eastern client wished to integrated logistics company Maersk WMS with NetSuite. They wanted the two-way integration to enhance the client's supply chain operations. They sought the combination of functionalities of Maersk and NetSuite.
Challenges
The client wanted to integrate third-party warehouse management system (WMS) with NetSuite. Maersk WMS handles various warehouse tasks. They include inbound-outbound processes, item tracking, inventory management, transfer orders, and overall control of inventory-related operations.
Currently, Maersk has only a single location and there are plans to expand to multiple locations. The transaction flow from Maersk to NetSuite was a manual process. This took a lot of time with a greater risk of errors. Therefore, integrating Maersk with NetSuite was essential to store all item-related activities.
Our Solution
After receiving the client’s request, our experts conducted a thorough analysis. They identified the need of the client to coordinate various transactions and perform controlled operations. We communicated these requirements to Maersk to initiate the integration process.
We also proposed solutions to synchronize data. The information comprised Sales Orders (SO), Purchase Orders (PO), Transfer Orders (TO), Vendor RMS, and Customer RMS. The system automatically syncs a transaction record in NetSuite with Maersk WMS upon creation.
We have provided two endpoints, that is Item Fulfillment (PACK and SHIP) and Item Receipt for this synchronization. Syncing data allows the Maersk team to receive the details of fulfillments and receipts by accessing the given URL.
We got the details in JSON (JavaScript Object Notation) format while creating Item Fulfillment and Item Receipt from Maersk. JSON formatt is a lightweight data interchange format that is easy for to read and write. Machines find it easy to parse and generate.
Based on those details, we created the corresponding records in NetSuite. Our primary objective was to automate the client’s warehouse management system and minimize manual processes. We integrated these automation options to ensure seamless handling and control of all orders.
Our integration triggered the creation of item fulfillments or item receipts when Maersk fulfilled or received items. This removed the need for manual interventions.
Key Achievements
85% Decrease in Manual Work
95.8% increase in accuracy
Automation saved 2 human work hours
Customer Success
Employing an effective business strategy and building strong client relationships are crucial for business growth and revenue enhancement. By effectively addressing these aspects, we helped the client achieve the following benefits:
Integration with Maersk WMS:
The integration enabled the client to manage warehouse tasks efficiently, including inbound/outbound processes, item tracking, inventory management, and transfer orders. By synchronizing data between Maersk and NetSuite, it improved work productivity and enabled data accessibility.
Automation and Process Efficiency:
The implemented automation unified orders from multiple channels, including the client’s website. When Maersk fulfilled or received items, the integration automatically generated item fulfillments and receipts in NetSuite. This streamlined automation reduced errors, improved operational efficiency, and saved time and effort for the client.
Improved Business Performance:
Our engagement delivered significant advantages for the client, resulting in positive business outcomes. Centralized data management and automation capabilities improved operational control, leading to enhanced efficiency and productivity. By reducing manual processes, our customers could prioritize core business activities and provide a seamless customer experience.
Way Forward
Jobin & Jismi’s customer success stems from the ability to comprehend client requirements, provide effective solutions, and deliver tangible benefits. The benefits include streamlined operations, centralized data management, automation, and risk mitigation. Based on the customer feedback we believe that our partnership empowered them to achieve their goals. They were also able to establish a strong foundation for continued business growth and success.
