NetSuite Wayfair Integration

Client Portfolio

A UK-based online retailer specializing in high-end garden and outdoor lifestyle products approached Jobin & Jismi to implement a NetSuite-Wayfair integration. Our client is committed to creating beautiful outdoor spaces that feel like a natural extension of the home. They offer an extensive range of products like dining sets, loungers, heaters, parasols, BBQs, fire pits, and outdoor lighting. 

As a key e-commerce platform, Wayfair plays a crucial role in their sales strategy, selling a wide selection of furniture and home goods.

Problem Statement

The client faced challenges with managing their business through Wayfair. Our client used this platform for selling their products. They struggled with maintaining accurate stock levels on Wayfair, which led to potential disruptions in their sales process. This prompted them to seek a solution through NetSuite integration.

Our client required us to create two custom workflows between Wayfair and NetSuite. They wanted to import orders from Wayfair into NetSuite as sales orders. Another requirement was to update the e-commerce portal’s inventory stock after fetching data from NetSuite ERP. They needed an efficient way to handle Wayfair sales order automation and keep stock information synchronized.

What we Suggested

Integration 

After carefully analyzing the client’s requirements, our experts devised a tailored solution. We solved their issue by using Celigo to connect both Wayfair and NetSuite. This approach effectively addressed the client’s challenges by linking both platforms seamlessly. 

Order Management 

Our team implemented an API call to fetch order details from Wayfair. These details were then used to automatically create corresponding sales orders in NetSuite. This approach streamlined the order processing and management. 

Inventory Synchronization

To ensure accurate inventory data on Wayfair, we retrieved item availability details directly from NetSuite’s item records. We then updated Wayfair’s stock levels accordingly. If an item was out of stock, we made sure Wayfair Wayfair displayed the date on which it would become available again. 

This approach helped the client avoid disappointing customers because of product unavailability. It then helped maintain smooth traffic to their e-commerce platform and strengthen customer trust. 

Customer Success

With this NetSuite integration, the creation of sales orders and inventory stock updates became automated. Now, the client does not have to do everything manually. This has improved the efficiency of their business process and helped the client save a lot of time and effort. 

The integration of Wayfair with NetSuite has proven to be a successful move for our client. The automation of sales order creation and inventory stock updates boosted their business process. Now, they can manage all their transactions through Wayfair on NetSuite along with other operations.  

The firm has found the Wayfair integration with NetSuite a boon for organizing its daily business. They are satisfied with the integration of Wayfair with NetSuite and expressed hope to increase its business in the future. 

Key Achievements

• Automated Wayfair sales order import into NetSuite, reducing manual entry.
• Enabled real-time NetSuite-Wayfair stock updates, enhancing inventory accuracy.
• Improved Wayfair inventory management and minimized customer dissatisfaction by providing accurate stock availability data.
• Enhanced operational efficiency, allowing the client to focus on other critical business areas. 

Way Forward

The NetSuite-Wayfair integration has transformed the client’s approach to order management and inventory control. This integration has set the stage for continued growth and operational excellence. Moving forward, the client plans to leverage these improvements to expand their business further and enhance their customer service. 

If you’re looking for a tailored e-commerce NetSuite integration that boosts efficiency and accuracy our expert team is ready to assist you. Contact Jobin & Jismi to discuss how we can support your unique needs and drive your success.