NetSuite ShipBob Integration

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Is your e-commerce business struggling with manual processes and data synchronization issues? Imagine automating these tasks, boosting efficiency, and ensuring seamless, real-time updates across platforms. If you're searching for a solution to take your online operations to the next level, this case study could be the breakthrough you need.

Client Portfolio

One of our clients is a leading provider of waterproof bedding, including mattress protectors, sheets, pillows, and bed pads. They approached Jobin & Jismi with a need for seamless integration between their NetSuite ERP system and ShipBob, a third-party logistics service (3PL).  

Based in Melbourne, Australia, this privately held firm operates across the country and New Zealand. They are dedicated to manufacturing, and sourcing products and brands that ensure comfortable sleep. They work with a commitment to producing a large portion of their goods in Australia.  

Problem Statement

As the client planned to expand their operations to the United States via Shopify, they required efficient order fulfillment through ShipBob.  

ShipBob is a shipping software platform. It allows businesses to make use of their warehouses effectively to reduce shipping expenses and scale operations quickly. This third-party logistics (3PL) software ships the product when a customer places an order. They have many employees to handle orders and additional warehouses. Users can easily expand and scale up as they continue to grow.  

When a customer places an order on Shopify, ShipBob manages the logistics, shipping the product to the customer. Here, Shopify is the customer’s interface. ShipBob receives detailed information from NetSuite, including which orders need to be dispatched and the specific items within those orders, and then seamlessly integrates this data into its system.  

Our client needed a system where orders created in NetSuite could be automatically synced with ShipBob. This should ensure that when an order is fulfilled by ShipBob, the corresponding sales order in NetSuite is updated with tracking information.  

For instance, imagine having a sales order in NetSuite. ShipBob must receive information about that order. A sales order created in NetSuite must be synced to ShipBob and when this order is fulfilled by the latter the sales order in NetSuite must be fulfilled along with tracking number and tracking URL. The same is the process with NetSuite purchase orders and refunds. 

Without an integration between NetSuite and ShipBob, the client would have to manually enter information into their system, which was not feasible given the volume of orders. They required a solution to automate the data transfer and eliminate manual entry, improving efficiency and reducing errors.  

What We Suggested

Our team carefully evaluated the client’s requirements. With the support of the customer’s senior management, our consultants conducted lengthy discussions with the client’s main stakeholders. 

Our developers proposed two potential integration solutions. The first option is using Celigo Integration. The second one is implementing custom NetSuite scripts. Given that Celigo Integration required less time and effort, it was the preferred choice. 

Our team proceeded with the Celigo Custom Integration for ShipBob. Celigo does not have any pre-built integration for this 3PL.  

Challenges

When it came to resolving the concerns with the client, our developers encountered some challenges. Handling the ShipBob API became a bit challenging for our team. Despite facing challenges due to unfamiliarity with the ShipBob API, our team successfully navigated these difficulties and implemented the integration.  

Customer Success

The client’s requirement was successfully fulfilled. The integration between NetSuite and ShipBob was completed, reducing manual effort and streamlining business processes. Orders from NetSuite are now automatically scheduled in ShipBob, and data synchronization occurs without the need for manual intervention.  

This integration saved their time and effort. It also allowed the client to allocate resources to more productive activities. This helped the client boost efficiency and sales, allowing them to be more adaptable and creative in their operation.

    • Seamless integration of NetSuite and ShipBob, automating data transfer. 
    • Elimination of manual data entry, saving time and reducing errors. 
    • Improved order processing and fulfillment efficiency. 
    • Enhanced scalability and flexibility in logistics operations. 

Way Forward

The successful implementation of this custom ShipBob integration with NetSuite has empowered the client to expand their operations in the U.S. market confidently. With a streamlined order fulfillment process, they are now better positioned to focus on growth and innovation.  

The integration also sets a model for future NetSuite and ShipBob custom solutions, providing a reliable framework for efficient logistics management. 

For businesses seeking efficient and automated NetSuite integration solutions, Jobin & Jismi offers expert services to enhance operational efficiency and drive success. Contact us today to explore how we can assist with your NetSuite integration needs.