NetSuite Amazon Shipment Integration
The NetSuite - Amazon integration does wonders in terms of improved visibility and operational ease across areas like shipment, tracking, order fulfillment, etc. In this case study, we will discuss in detail about how NetSuite can notify Amazon regarding shipment details.
Check out our previous case study to understand NetSuite-Amazon Integration in detail. Integrate NetSuite with MWS (Amazon Marketplace Web Service)
Overview
One of our US based clients had a custom requirement in NetSuite-Amazon integration. They already had the NetSuite-Amazon integration in place. Whenever someone requests an order on Amazon, NetSuite automatically creates a Sales Order.
After NetSuite creates the Sales Order, the process moves to Item Fulfillment. Here Amazon needs notification about the movement of the shipment after it starts. This enables Amazon to track shipments efficiently.
Challenges
Normally all processes mentioned above are automated because of the volume of the orders (Bulk orders). The system ships an order on the basis of various parameters such as:
1. Type of the box
2. Weight of the box
But the challenge here was that – each box has a different tracking number, and it would be impossible to know which box has which item inside.
To summaries the challenge:
Earlier when the item was shipped – the information that the “item is shipped” was sent to amazon automatically. With the issue of multiple tracking numbers, automation took a backseat. One had to update all orders manually.
Solution
The team of developers at Jobin & Jismi proposed a solution. It comprised creating a “Create Amazon Shipment” button in the Item Fulfillment (IF) record. When the user clicks this button, the system sends the shipment details to Amazon.
Creating a custom button in the IF record was the most viable solution for sending shipment information.
Let’s understand the solution in detail.
On the NetSuite fulfillment page, the end-user (client) can view all the information regarding the shipment details. They include the tracking number, package type, etc. on the ‘package subtab’.
In most cases, the end-user can map the item and the package tab reveals the details. But in some instances, like:
• Multiple tracking numbers
• Difference in the weight of the boxes
• Variation in the size of packing boxes
The end-user has to manually update the details and then click on the “Create Amazon Shipment”. By doing so the user can send the shipment information.
Result
The system automatically generates the shipment details on the package subtab. In case the criteria does not match or if the mapping is wrong, the system notifies the user.
Our client was satisfied with the customized solution. This helped them to monitor the shipment detail and change them if necessary.
Are you looking for a reliable NetSuite integration service provider? Jobin & Jismi offers expert integration services that can help you connect your NetSuite system with other platforms seamlessly. Contact us at contactus@jobinandjismi.com to learn more.
