Explore How to Capture Mobile Images with NetSuite WMS

Problem Statement

The British retailer wanted us to help them ease their product return process.  

For eCommerce businesses, managing returns efficiently is a key challenge. Before processing a return, the firm wanted to assess the condition of products, using images sent to them.  

The UK client also wanted their customers to upload evidence of damaged goods. They wanted them to click pictures of such goods with their mobile phones and then upload the visuals. One also had to connect the pictures to the corresponding item receipt.

What We Suggested 

Our professionals analyzed the issue in detail at first. They then developed an option to enable the return process. They harnessed the customization capability of NetSuite Warehouse Managing System (WMS). 

This permits the user to access and display the Return Material Authorization (RMA) list on the platform. The WMS mobile app makes this possible. Users can click the images of products directly through the mobile capture feature and can view the RMA list for the previous month.  

When a user selects a certain Item Receipt (IR) from the RMA, they can access the list of items and quantities. One can attach images to the corresponding IR. This makes it easier for the approver to verify the condition of the associated products. Users also get the option to upload multiple images for a single item. 

Customer Success 

The UK-based company was able to enjoy several benefits post customization and they included: 

1. Accurate Product Assessment: Taking pictures with a mobile phone and showing them helped accurately assess the condition of returned items. This reduced disputes and enhanced customer satisfaction.  

2. Device Flexibility: Customization provided customers the choice to click and upload photos with their phones. This helped to initiate the return process smoothly. 

3. Enhanced Visibility: Users can enhance the visibility of return activities. This is because they can access the RMA list of the previous month. It helps them spot the correct products and quantities for return.

4.Efficient Approval Workflow: Images attached to the IR simplify the approval process. It now becomes quicker and more efficient for approvers to check the status of the returned goods. 

Key Achievements 

• The process reduces the RMA item verification by 60%. 

• Gradually reduces the RMA process cycle time.

Way Forward 

Our professionals were able to address the existing problems using the NetSuite-WMS feature. They also laid the foundation for continuous innovation in warehouse management. The solution also revamped customer-centric returns processing.  

Jobin & Jismi ensures that our focus is on driving customer satisfaction. We do this by understanding client requirements and rolling out effective solutions for accelerated business growth.