Creating a Tab “Download Page” in SCA

Problem Statement

The client stored their documents, including PDFs and images, as records in their NetSuite account. They wanted an efficient way to organize and display these files on their website so that the customers could easily access them. Specifically, they requested the creation of a “Download Page” tab in the “My Account” section of their website where all necessary PDFs, brochures, and images would be accessible for a user to view and download from one place.

What We Suggested

After a thorough analysis of the client’s needs, we decided to create a dedicated “Download Page” tab in the My Account tab on the SuiteCommerce website. Our proposal included:  

• Tab Creation: We developed a new “Download Page,” tab, making it easily available within the “My Account” section.  

• Accordion Layout: The webpage has been designed with an accordion format wherein the user will be able to view documents, brochures, images, logos, and PDFs in an organized manner. The Accordion page format helps improve the user experience. With this, the user need not navigate to different pages to view the associated files of each category. 

• Download Functionality: Users can effortlessly download any document or image by simply clicking the corresponding file. 

Customer Success

By implementing our solution, the client is now in possession of a fully operating “Download Page” tab. This development has markedly enhanced their user experience in the following ways:  

• All PDFs, images, and brochures are centralized on one page. 

• The customer would not have to surf through multiple pages just to find relevant files to be downloaded.  

• Easy-to-navigate categories will help in having a smooth, efficient download process.  

• Enhanced User Experience: The accordion format made it easier for users to navigate and download documents.  
• Increased Customer Satisfaction: By making it easier for the customers to find and download essential files, the enhancement improved customer experience.  

Way Forward

The successful development of the “Download Page” tab has significantly facilitated the enhancement of customer satisfaction for our client and also marked a framework for future additions. The client can continue to expand the content available on this page and further improve the user experience as their business evolves. 

Are you looking to improve the user experience of your website? Jobin & Jismi’s tailored solutions can help you create a seamless online experience. Contact us today to know more!