A home appliance superstore based in the USA approached us to implement an efficient order approval system to manage their items for sale.

When dealing with large inventories, products, and services across multiple locations, having an efficient approval system is essential for accurate financial handling and tracking the buy-sell ratio

Our client, a prominent distributor, faced a challenge in understanding the impact of price changes on the items listed within a sales order before a sale was finalized. The company needed a mechanism to capture and assess fluctuations in base prices to ensure profitability, maintain financial accuracy, and exercise oversight on sales team actions. Specifically, they required a solution that would not only track price changes but also provide a structured approval workflow based on the degree of price adjustment.

"To address the client’s requirement, we proposed a solution within NetSuite to automate the tracking and approval process for base price changes on sales orders. Our approach emphasized creating a dynamic workflow that aligned approval requests with the intensity of price change and specific role-based access within the company. This setup allowed for a clear, hierarchical approval structure, ensuring that any significant deviations in item pricing received appropriate managerial review.

By implementing this structured process, we enabled the client to gain insights into their sales team’s pricing adjustments, thereby strengthening control over profit margins.

Solution Highlights:

One of the primary challenges encountered during this was the Workflow Customization setup. Configuring the NetSuite workflow to detect multiple items with varying degrees of price adjustments in a single sales order required intricate customizations.

Following the successful deployment of the new price adjustment and approval workflow, the client witnessed substantial improvements in managing price changes.

• Better Pricing Control:
  1. Sales managers now have a clear, structured overview of any price adjustments, allowing them to monitor potential profit loss due to price variations.
  2. High-level changes are escalated directly to the General Sales Manager, ensuring that critical adjustments undergo rigorous scrutiny.
• Improved Financial Accuracy:
  1. The automated approval process prevents unsanctioned price reductions, which has positively impacted revenue tracking and financial accuracy.
  2. By enforcing a mandatory reason for price changes, the client gained better insights into sales strategies and team performance.
• Role-Based Oversight:
  1. Managers at different levels can quickly assess price changes relevant to their roles, thereby improving decision-making efficiency.

Overall, this implementation has empowered the client with better visibility and control over their pricing strategies, which in turn contributes to revenue management and profitability.

Key Achievements:

• Accurate sales management
• Increased cost savings

With these enhancements, we anticipate that our client will continue to maintain tighter control over pricing adjustments, safeguarding profitability and strengthening their position in the competitive distribution market.

Are you looking to track orders in your business operations? Need to set criteria before approving sale items? Contact us today to streamline your operations with our automated solution.